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Customer Satisfaction Survey


Your total satisfaction with our products and services is our most important goal. We measure our success every day by how well our customers rate our performance, and your feedback helps to strengthen our ability to serve you even more efficiently.

Please take a brief moment to complete the following Customer Satisfaction Survey. Our commitment is to learn from your feedback and improve our service to you. As your needs continue to change, we will be there to serve you with broader product offerings and superior support.

Copying Concepts is proud to have you as our customer. Thank you for assisting us in improving our value to you!

Please rate our SERVICE to your organization:
1 = Very Satisfied 2 = Satisfied 3 = Dissatisfied
Are your calls for service answered quickly, courteously, and correctly?
1 2 3

Do the technicians arrive promptly?
1 2 3

Are the technicians courteous and professional in appearance?
1 2 3

Do the technicians explain the work that was required?
1 2 3

Are the work areas and equipment left neat and clean?
1 2 3

Do the technicians address your questions and concerns?
1 2 3

Is the equipment fixed right the first time?
1 2 3

Please rate our PRODUCT QUALITY:

1 = Very Satisfied 2 = Satisfied 3 = Dissatisfied
Do the products operate as expected (product operation vs. expectations)?
1 2 3

Are proper explanation and user training provided?
1 2 3

What is the quality of delivery and set up?
1 2 3

Please rate our SALES AND SUPPORT to your organization

1 = Very Satisfied 2 = Satisfied 3 = Dissatisfied
Does Copying Concepts demonstrate an approach of honesty and integrity when working with you?
1 2 3

Does Copying Concepts listen to your needs and respond with appropriate solutions?
1 2 3

Does Copying Concepts respond quickly to your requests for assistance or information?
1 2 3

Does Copying Concepts resolve concerns to your satisfaction?
1 2 3

Is paperwork (invoices, statements, correspondence) from Copying Concepts easily understood?
1 2 3

Would you buy again from Copying Concepts?

Yes No

Would you recommend Copying Concepts' products or services to other companies?
Yes No

Comments:

Optional
Company Name:
Your Name:

 

 

Copyright 2008 | Copying Concepts | Prospect Builder.
314.633.2000 | 6691 Manchester Avenue | St. Louis, MO 63139